CUSTOMER CARE
WE’D LOVE TO HEAR FROM YOU
Due to high volume of orders at the moment, some of our Android users may experience a challenge while placing their orders through the app, we suggest our Android user customer to use the website for a better experience. If your amount is deducted and there is no order confirmation, the amount would be auto reversed in 5 days, in case it does not reflect in your account post this period please reach out to our Customer Service.
You can chat with our Virtual assistant 24/7 for answers to frequently asked questions. You’ll be put through to a live agent if you need more help, during below opening hours.
Call us
000 888 050 1644
Free of charge
E-mail ID
customerservice.in@fv.com
Opening Hours
Phone
Monday – Sunday: 8.00 – 22.00
Chat
Monday – Sunday: 8.00 – 22.00
LET'S CONNECT ON SOCIAL MEDIA
Facebook
Instagram
When you contact Customer Service your personal data will be processed in accordance with our Privacy Notice.
RETURNS
You have 30 days from the shipping date of your order to return your purchase from Fresh-Vintage.com free of charge. The items must have all their labels and be in perfect condition.
Corporate Social Responsibility (CSR) Policy
As a responsible Company, it has since its inception, participated in social activities which help in improving the quality of life of the communities in which it operates. Aligned with its overall sustainability vision, activities will be undertaken to address various needs in the communities in which it operates.
In consultation with the CSR committee, the Company has decided to focus its activities on the following areas, where it is able to create maximum value. These focus areas are:
• Water & Sanitation
• Education & Environment
• Empowerment & Livelihood
FAQ
What are the payment options available?
1. Card payment
2. Pay on delivery
3. UPI
What are your delivery options?
We are delivering everywhere except containment zones.
We deliver to customers who are 18 years and above, with an address in India. Please note, that some areas may be excluded from delivery. You will be notified about this during checkout.
You may choose to have your order delivered to your home or an alternative address. In checkout you can change the delivery address and/or add a new one.
How do I track my order?
We are dedicated to a sustainable future! One such step toward our commitment is the reduction of plastic packaging.
We will send you a shipping confirmation email with delivery details and a link to track your parcel online as soon as we begin packing your order.
When you sign in to My Account, you will also be able to track your order under 'Orders.'
Please keep in mind that it may take some time for the tracking information to be uploaded.
Please keep in mind that extremely small and light packages may be delivered through the mailbox and thus cannot be tracked.
Do you provide International delivery?
Yes